D2C Brands Find Quicker Checkout May Cause Friction for High-Value Purchases
25:00
As D2C brands look to remove friction from the purchasing experience, Sonos Director of Global eCommerce Sean Knotts tells PYMNTS that sometimes, adding more steps can go a long way toward building customer trust.
Related Videos
In Fireside Chat
-
Play video How a 'Partner-First' Mindset Forges Bank and FinTech Bonds
How a 'Partner-First' Mindset Forges Bank and FinTech Bonds
Navigating a multi-partner ecosystem is no small feat these days. Weilynn Tan, head of Ecosystem Partnerships, SVP Product Integrations at North, tells PYMNTS that building value through partnerships in the payments industry is a personal as well as
11:43
-
Play video Merchants Use Visa’s Unified Commerce to Convert In-Store Buyers
Merchants Use Visa’s Unified Commerce to Convert In-Store Buyers
Matt Swatzell of Visa says unified commerce is emerging as the future of merchant strategy, integrating loyalty, payments and promotions.
17:44
-
Play video How Self-Service Technology Is Helping Physical Retail Take Back Sales
How Self-Service Technology Is Helping Physical Retail Take Back Sales
Walgreens is closing stores because consumers don't want to wait for a sales associate to unlock the Plexi behind which any number of products now sit. Cantaloupe CEO Ravi Venkatesan tells Karen Webster how new technology, an elevated self-service ex
23:34
-
Play video How Platforms and Partnerships Moved a 167-Year-Old Bank Into the Digital Age
How Platforms and Partnerships Moved a 167-Year-Old Bank Into the Digital Age
Not many banks can trace their founding to 1857. But regional bank First National Bank of Omaha can, and it got there through the commitment of its customers. Tammy Trilli, SVP of FNBOs Commercial Payments Organization, tells PYMNTS regardless of the
12:46
-
Play video Visa: Issuer Customer Lifetime Value Hinges on Personalization and Real-Time Experiences
Visa: Issuer Customer Lifetime Value Hinges on Personalization and Real-Time Experiences
Best-in-class issuers prioritize the features that drive top of wallet and higher customer lifetime value, Neil Mumm of Visa DPS says.
32:30
-
Play video Small Businesses Push Overseas as Payment Friction Threatens Cash Flow
Small Businesses Push Overseas as Payment Friction Threatens Cash Flow
Mastercard’s Mike Kresse says many SMBs face confusing fees, FX costs and limited visibility when paying global suppliers.
12:46
