Clip: The Customer Experience Failure Companies Already Have the Data to Fix
1:12
Paymentus’ Chris Trainor says persistent identity can turn scattered data into real-time context, improving service and fraud controls.
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Play video The Concierge Model Comes to Bill Pay
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Paymentus VP Christine Weber argues that bill pay providers must design experiences that account for stress, dignity and trust.
17:45
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Play video Paymentus Says Customers Don’t Care How Much Data You Have
Paymentus Says Customers Don’t Care How Much Data You Have
Chris Trainor of Paymentus says while data is widely available, firms that can act on it immediately have an advantage.
8:30
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Play video Billers Challenged to Make Cash Part of the Digital Payments Experience
Billers Challenged to Make Cash Part of the Digital Payments Experience
Jamison Jaworski, GM-SVP of retail and Green Dot Network at Green Dot, and Nicole Haskins, vice president, electronic billing and payment solutions and innovations at Paymentus, tell PYMNTS that connecting retail locations and instant payments makes
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Play video The Premium Payment Is Becoming Insurance’s Most Valuable Touchpoint
The Premium Payment Is Becoming Insurance’s Most Valuable Touchpoint
Rob Eberly of Paymentus says connected billing is turning payments into a new test of customer loyalty, cash flow and operational efficiency.
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Play video The 3 Things Every Successful Payments Method Must Have
The 3 Things Every Successful Payments Method Must Have
There may be many ways to pay, but the ones with the greatest adoption, share three key attributes, Ron Bergamesca, general manager of banking and FinTech at Paymentus, tells PYMNTS as part of the new "One Thing" series.
15:00
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Play video Small Businesses Push Tech-Driven Expense Management to Help Cash Flow
Small Businesses Push Tech-Driven Expense Management to Help Cash Flow
Small business owners face challenges with daily expense management but can use technology to better manage receipts and reimbursements and improve cash flow visibility Chris Trainor, head of product at Paymentus, tells PYMNTS.
18:00
