Why Empathy Is Credit’s Last Competitive Edge
17:26
Wayne Young of Concora Credit says partnership, proactive customer care and technology are transforming consumer finance.
Related Videos
In Need to Know
-
Play video WEX Says Embedded Payments Are Easier to Launch Than to Scale
WEX Says Embedded Payments Are Easier to Launch Than to Scale
WEX’s Eric Frankovic shares why scaling embedded payments across customers, markets and payment rails is where the real work begins.
11:08
-
Play video Synchrony’s Small Businesses Partners Target the Cost of a Missed Yes
Synchrony’s Small Businesses Partners Target the Cost of a Missed Yes
Synchrony and Discount Tire & Service Centers examine how payment timing, merchant data and customer behavior can shape credit decisions.
25:31
-
Play video Banks Turn Real-Time Payment Rails Into Customer Products
Banks Turn Real-Time Payment Rails Into Customer Products
Jim Colassano of The Clearing House says the next phase of real-time payments requires products that lead to useful customer experiences.
21:23
-
Play video Furniture.com and Flex Pay Turn 77 Stores Into One Purchase
Furniture.com and Flex Pay Turn 77 Stores Into One Purchase
Furniture.com and Flex Pay are trying to make furnishing a room behave more like the project the shopper is actually undertaking.
17:19
-
Play video Visa Says Payment Choice Keeps High-Value Shoppers at Checkout
Visa Says Payment Choice Keeps High-Value Shoppers at Checkout
Visa’s Michele Herron tells how merchants can recognize valuable shoppers, preserve loyalty and offer payment choices.
22:31
-
Play video Connected Vendor Networks Modernize Insurance Claim Payouts
Connected Vendor Networks Modernize Insurance Claim Payouts
One Inc's Eileen Carlin says digitization hinges on connecting insurers with the businesses that determine when a claim can move forward.
13:25
